Craig Larman’s Laws of Organizational Behavior

After decades of observation and organizational consulting, here are Larman's Laws (observations ) of Organizational Behavior. 

"If you want to really change culture, you have to start with changing structure, because culture does not really change otherwise. and that’s why deep systems of thought such as organizational learning are not very sticky or impactful by themselves, and why systems such as scrum (that have a strong focus on structural change at the start) tend to more quickly impact culture.

The Conway's Law

Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the organization's communication structure.  Understanding this low may help us avoid architectural traps and dysfunctional organization overhead to better produces a quality product.  

@jesse_toth: we should model our teams and our communication structures after the architecture we want.

LeSS - Large Scale Scrum

As it turns out, there is a way to do Scrum at scale and it’s name is LeSS -  Large-scale Scrum.  It requires examining the purpose of single-team Scrum elements and figuring out how to reach the same purpose while staying  within the constraints of the standard “Scrum rules.”

The Innovator’s Dilemma

Based on Clayton Christensen's must-read research the Innovator's Dilemma explains how difficult it is for many companies to adapt to changing markets, and is a good framework for understanding both why some companies are so slow to adapt. Once it’s clear that the innovation is inevitable, the company must step up to embrace it, - whether it likes it or not. If the business mobilizes quickly enough, it can turn the disruptive change from an existential threat to a strategic opportunity.

Boiling Frog Syndrome - Going along with the changes of your surroundings.

When change happens in a very slow rate it escapes our awareness, we may just drift a long with the tide.

A metaphor that is often used for the inability of people to react to changes that occur gradually is the boiled frog syndrome. It is difficult to control —the slow, stealthy creep of  ompromise and complacency—poses perhaps the greatest threat to the ongoing success we worked so hard to achieve. And because of its subtle entrance, we frequently don’t even recognize it when it arrives. 

It happens everywhere, in our personal life , work organization. Let’s  detct and avoid.

Autonomy Mastery Purpose -What Motivate Us?

As to Dan Pink , The things that really motivate us inside, beyond things like money and material benefits are Autonomy, Mastery and Purpose. Here’s a review explaining what those are , what motivates us, what agile team motivation gets to do with it and how does this affect organizational motivation?

Feature Injection

“Feature Injection is a business analysis process framework that allows teams to exploit the value of the traditional business analysis techniques in projects involving frequent iterative deliveries. It focuses test-driven-development and behavior-driven-development on delivering business value and ensures that a team only builds features and projects that deliver value, avoiding the wastes of scope creep and just-in-case code.”

The Agile Team - Agile 42 Insights

What makes it work for an agile team?

Call Center metrics for improving performance

In the 21st century, the call center has evolved into a Call centers have their own set of Key Performance Indicators (KPI) that managers can use to determine the success of their operations, measure performance and motivate specific performance.  We will review the common KPI. Remember, though, that it’s not what these numbers are, but rather what you do with them.

Porter's Value Chain

Ultimately, success in business depends on finding your competitive advantage, which is to say that which makes you superior to your competitors and is perceived as valuable by your customers.  One approach for figuring that out is through value chain analysis, as developed by Michael Porter.  The value chain is a sequence of activities that exist in almost every business. The question is , what value each of activity holds to the business.

Working with an Agile Strategy Map

The Agile Strategy Map™ is an Agile tool that allows a leadership team to align and coordinate their organizational continuous improvement efforts. It supports work on both the strategic level and the tactical level. The Agile Strategy Map™ provides a framework for designing an organization’s strategy as well as visualizing and tracking its progress and evolution. 

Which one is the mindset for success? Fixed or growth mindset?

The good news – especially if you just recognized yourself as being someone who holds the Fixed Mindset worldview – is that it is possible to change from one to the other. Growth mindset can benefit you anywhere. From personal aspects, organization and team performance areas.  I’m sure that, after reading this, you can grasp for yourself that having a growth mindset will only benefit you in achieving ultimate goals and success.

Lean SDCA (& PDCA & EDCA)

Every company should strive to improve their processes and produce products that outshine and outlast the competition. This is what the SDCA cycle for LEAN can do for your company.  It is require that employers will have standard work but moreover will be able experiment with standardized work for a period of time before best practices are implemented in writing. This will ensure that the process is repeatable by whoever reads the instructions and follows the process. The SDCA allowed experiencing and refining that standard work. Here is what your company may want to know about this process.

Feeling Stressed? It Might Be Better For You Than You Think...

Most people – believe that stress is a bad thing.  They agreed with statements like  “The effects of stress are negative and should be avoided..… but studies show that it can also create mental toughness, increase clarity, result in greater appreciation for one’s circumstances, and contribute to a sense of confidence built on a history of overcoming of obstacles . It can also make you healthier. Yes! so what’s are the benefits of stress and how can we use it to our benefit? 

The UVF (Unified Vision Framework)

The UVF (Unified Vision Framework), the Business Agile Leadership Framework for infusing an Agile Culture throughout the organization. Its an easy to remember...     easy to communicate...     simple model for implementing tasks...     and managing the intangibles...     at all levels of an organization.

Developing deep insight into your Customers with Empathy Map

With Empathy Map, you can Takethe perspective of your customers or business partners , collaborate with your stakeholders or your own internal team — to strategically analyze the desires and needs of those important to your company, and to uncover ways to improve your product or service.